WhatsApp AI chatbot

Turn WhatsApp Business into a clearer support and sales channel.

ReplAiChat helps organize WhatsApp Business conversations with configurable replies based on your approved content and a handoff path for your team.

Availability variesWhatsApp availability and setup options depend on your workspace and selected integrations.

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Configurable

replies for supported topics

Official

setup depends on the selected connection

Shared

context for team handoff

Policy-aware

workflows for customer messages

Meet customers in a channel they already use

WhatsApp conversations are direct and personal. A clear first response can help customers find the right information while giving your team a structured way to take over.

ReplAiChat keeps the automation scope configurable and makes the handoff visible, so your team can decide which conversations should remain human-led.

Use approved content for supported WhatsApp topics
Configure replies and fallback messages
Keep conversation context for human handoff
Use supported message workflows where available
Respect the rules and permissions of the selected integration

How a WhatsApp AI chatbot can support your team

A WhatsApp AI chatbot can help structure recurring customer conversations while keeping the team responsible for sensitive or unusual requests.

Start with messages you can document

Begin with questions about services, products, delivery or next steps that your team already answers consistently.

Connect the relevant sources and define what the bot should do when a request falls outside them.

Keep the handoff simple

Customers should be able to reach a person when the situation is complex, sensitive or simply needs a personal reply.

A shared workspace gives the teammate the conversation context needed to continue without restarting the exchange.

Respect the channel rules

WhatsApp Business workflows depend on the selected connection, permissions and applicable messaging rules.

Review the configuration before publishing outbound messages and keep opt-out and consent handling aligned with your process.

Use WhatsApp automation to make supported conversations clearer, not to hide the path to your team.

How a WhatsApp AI chatbot works with ReplAiChat

Step 1

Connect the channel

Review the available WhatsApp Business setup for your workspace and integration.

Step 2

Add your knowledge

Choose the sources and topics the chatbot may use when replying.

Step 3

Set the handoff

Define when a teammate should take over and review the first conversations together.

A structured way to manage WhatsApp conversations

Supported replies

Answer recurring questions using the content your team approves.

Human handoff

Move a conversation to a teammate when it needs personal attention.

Conversation context

Keep the exchange visible so the team can continue naturally.

Configurable workflows

Choose the topics, fallbacks and next steps for each use case.

Channel awareness

Align the setup with the permissions and rules of the selected connection.

Reviewable answers

Use real conversations to improve the content and boundaries.

WhatsApp AI chatbot — FAQs

What is a WhatsApp AI chatbot?

It is an assistant that can reply to supported WhatsApp Business messages using your approved content and configured handoff rules.

Do I need a specific WhatsApp Business connection?

The available setup depends on the workspace, selected integration and applicable WhatsApp requirements.

Can a human agent take over?

Yes. Configure a handoff so a teammate can continue with the conversation context.

Can it send updates or reminders?

Supported message workflows depend on the selected integration, permissions and channel rules. Review them before publishing.

How fast does it reply?

Response time depends on the selected configuration, integrations and message complexity.

How do I keep the setup compliant?

Follow the requirements of the selected WhatsApp Business connection, respect consent and opt-out requests, and keep outbound workflows reviewable.

Bring more structure to WhatsApp conversations

Review the available setup and choose the handoff workflow that fits your team.

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