Knowledge-led answers
Build a knowledge base from selected website pages and other approved sources, then refresh it as information changes.
Integrations
One system for every customer conversation.
Bring your website and supported messaging channels into one workspace — then give the assistant the knowledge, rules and handoff path it needs to help well.
The visual on this page uses fictional, non-identifying example data.
ReplAiChat
One workspace
Website
Instagram
Telegram
VK
AI assistant
Answers from approved knowledge and rules
Knowledge base
Response rules
Resolved by AI
Helpful answer sent
Handed to a person
Context stays together
How can I help a customer today?
Illustrative workspace. No customer messages, contact details or credentials are shown.
How it fits together
From incoming message to a useful next step.
Each channel connects to the same operating model, so your team does not have to reinvent the customer journey in every inbox.
01
Connect the entry points
Add the website widget and the channels that match your customer journey.
02
Give AI its guardrails
Use your selected knowledge and response rules to guide the assistant.
03
Keep people in control
Let AI help with routine questions and route the cases that need a teammate.
More than a channel connection
The platform around the conversation.
Channels are the front door. ReplAiChat gives your team the operating layer behind them.
Visual conversation flows
Design channel-specific scenarios with messages, buttons, delays and conditions — without rebuilding the website chat.
Conversation analytics
Review conversation volume, AI resolution, handoffs and customer satisfaction in one place.
Human handoff with context
When a person should take over, keep the conversation and its context together for the team.
Connected channels
Choose the places your customers already use.
Channel availability and setup options depend on your workspace and selected integration.
Works
Website widget
Add a branded chat entry point to your site and guide visitors at the moment they need help.
Works
Bring supported Instagram conversations into the same workspace as the rest of your customer communication.
Works
Telegram
Connect a Telegram bot where available and use its channel-specific response experience.
Works
VK
Support direct messages with AI replies, keyword-triggered flows and segmented broadcasts on eligible plans.
Not available
WhatsApp Business
Not available yet. We are preparing this connection and will announce it when it is ready.
Build a calmer way to handle conversations.
Tell us where customers write to you and which questions your team answers most often.
Talk to us